Callen Customer Management Ltd

Callen Customer Management was launched in 2007. However its founding director Dave D'Arcy, has many years senior level experience prior to this.

Dave began his career in the mid 1980's with Initial Textile Services. He quickly progressed through the company to Customer Service Manager of their large south west London operation, before taking control of his own branch in Surrey. Dave was subsequently promoted to a role setting up and then heading the companies first contact centre reporting to then Managing Director Robert Stevens.

Following this Dave moved onto various senior level roles in different sectors including an Out of Hours doctor on call service and a senior role in the 2001 UK Census processing operation.

In 2002 Dave joined Vodafone were he managed a number of contact centre and associated operations later moving on to a senior role within Vodafone technology.

Upon departure from Vodafone, Dave entered the world of interim management taking roles as head of customer service at Cancer Reasearch UK and Loyalty and Retention Director at AOL UK.

Since forming Callen Customer Management Ltd many professional relationships have flourished through association with clients includng BskyB, Orange, Npower and Morrison.