Callen Customer Management Ltd

Latest new

CCM are currently leading the implementation of a £250 million contract to provide outsourced customer service to a leadeing telco's high value customer base

Callen Customer Management advising a leading management consultancy regarding a joint venture between a charity and central govenment

CCM are delighted to have been selected to provide service delivery leadership to a leading UK Broadband provider. We are now also consulting with regard to retention upsell and migration activities for this client

Callen Customer Management are negotiating to provide Business Devlopment support in the UK to an Eastern European outsource contact centre

Callen Customer Management Ltd have recently completed a project advising for a UK charity who have upscalled thier helpline service 300%. We have successfully negotiated reductions in outsource and CRM License cost

Our Services

Callen Customer Management Ltd was created by Dave D'Arcy in October 2007. The aim of the business was and is to offer high quality consulting and interim management solutions to all customer service and call centre operations.

With experience of start up, turnaround, change management, operational management and many other aspects of customer service and contact centre support. We have provided a quality service to many clients, withpaticular success in the Telco and Broadband markets

As a company we have particular experience in customer retention. This has resulted in significantly reduced customer churn and increased tenure at two of the UK's leading broadband providers

With extensive senior management experience in some of the world's leading brand organisations we are well placed to provide support and insight to almost any business

Additionally we are able to provide training and development support and technical expertise as well as associate links to outsource partners both UK based, near shore and off shore. Callen Customer Management also has access to an innovative customer experience analysis tool that is effective across all channels