Dave D'Arcy of CCM will launch the Telekom Malaysia Model Contact Centre for their converged services on 3rd October 2011.

Following a two month discovery period, Dave D'Arcy CCM Director, has been appointed to a senior consulting project for a major Telco in Malaysia. Dave is delighted with the opportunity and hopes this will lead to further AsiaPac work for CCM

CCM recently completed the customer service redesign for a leading Wine Import and didtribution business

We would like to congratulate CCM sponsored Hercules Lions FC on an exellent season and their promotion to Division 1 of the Booker Wholesale Junior league

Callen Customer Management Ltd are discussing a further project managment support requirement for a leading UK outsouce service provider

Dave D'Arcy founding director of CCM recently completed an interim term as GM at BT Business. This resulted in improvements in all performance KPI's

CCM have recently lead the implementation of a £250 million contract to provide outsourced customer service to a leadeing telco's high value customer base

Callen Customer Management Ltd was created by Dave D'Arcy in October 2007. The aim of the business was and is to offer high quality consulting and interim management solutions to all customer service and call centre operations.

With experience of start up, turnaround, change management, operational management and many other aspects of customer service and contact centre support. We have provided a quality service to many clients, with paticular success in the Telco and Broadband markets

As a company we have particular experience in customer retention. This has resulted in significantly reduced customer churn and increased tenure at two of the UK's leading broadband providers

With extensive senior management experience in some of the world's leading brand organisations we are well placed to provide support and insight to almost any business

Additionally we are able to provide training and development support and technical expertise as well as associate links to outsource partners both UK based, near shore and off shore. Callen Customer Management also has access to an innovative customer experience analysis tool that is effective across all channels